We have just returned from our stay and felt completely taken by this hotel. Sam, the proprieter, had noticed we had been double booked and never bothered to inform us until it was too late. He lied about commissions and fees associated with on-line bookings. He made us pay cash for our room and then charged our credit card for two nights for the double booking. He FAX'd us information for tour prices through the hotel and then when we got there, the price increased. To make matters worse, his staff told us that our ride to FCO would be cheaper if we found others to go with us. Guess what, he wasn't there when we left and the driver charged us the full amount. He had the opportunity to reply to an email I sent explaining our concerns and he never did. We have had to contact our credit card company to dispute the overcharge, what a fiasco. STAY AWAY from this rip-off!
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