I'm giving this place a 2* based solely because they offered us a free dinner in recompense for not honouring our booking. If not, it would have got one only.
We booked some time ago via internet, got a confirmation and we also reconfirmed. When we arrived in Rome, our friends who had also booked a room told us that they had no rooms for us, and had also turned other people away. The alternative hotel they sent our friends to was dingy and horrible, so they returned and waited for us. My husband and the other guy then went to argue it out. Being Italian this was easier for them - other people just got turned away.
FINALLY, we were offered 2 rooms in a hotel in another part of Rome, and a dinner on the house (for 6 of us). The hotel we were sent to - River Chateau in Flaminio area - turned out to be very nice so in the end we got an OK deal. At the time it wasn't amusing and I'm sure we only got this because we mentioned the word 'avvocato'. Again, perhaps the fact the hotel knew that we were Italian meant that we could actually put our money where our mouths were.
It's a shame we didn't get to stay there. The lobby area was fantastic and very modern. The restaurant was excellent - food very good - and great loos. Made us wish we were staying there.
I don't know what happened at the Abitart to make all these rooms unavailable, but I do know that having to argue with hotel reception was very tiring. I wouldn't risk booking there again.
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