I cannot stress this enough about this so-called hotel - please do not waste your money. We stayed there stayed for 3 nights in May 2005. I had phoned ahead to reserve a specific suite in the hotel for our stay. When we got here around 6pm to check-in, they informed us the suite was not ready and asked if we would mind staying in another suite and our suite would be ready in the morning. We reluctantly agreed. The next morning, we went down to reception to swop keys back to our own suite but once again were informed that it was not ready. Obviously unhappy at this, they assured me it would ready within the hour. 20 mins later they claimed the suite was ready and we checked in. We had a great day in Rome and returned later around 11pm to go to bed. Upon getting into bed, we were horrified to discover the sheets had not been changed and there was actually blood stains on the sheet. After calming down a little, I immediately contacted the night porter who changed the sheet to the best of his ability. The next morning I charged down to reception to comfront the hotel manager. Not only was he dis-interested and pretty un-apologetic, he had the audacity to accuse us of putting the blood there ourselves because we were unhappy that our suite wasnt ready! Have you ever heard anything like that in your life? I am not a violent person but that just about tipped me over the edge.
Bottom line - do not give these people your well earned money.
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