Coming to this hotel was a terrible experience - so bad, in fact, we made a decision to check out early after only a few hours. The hotel is located on the fourth and fifth floors of a dark, dungenous building, with dim lights and a cramped elevator. The area of town, we later learned, was not the safest location in Rome. Upon arrival to the Orazia the man behind the desk prolonged a personal phone call while my friend and I waited at least 7 minutes to even be acknowledged. The room we were given had filthy dirty walls and the shower flooded while turned on and took 15 minutes to drain. When my friend and I complained to the reception desk, the man was rude, offered no solutions for us and generally did not seem to care for our well being. We felt unsafe in this hotel and would not recommend this place to anyone. I have never been to a hotel and been treated so poorly and rudely, particularly at a place that deems themselves 3-stars. There are much much better places to stay at in Rome for cheaper - this place is not worth your time or your money.