This hotel calls itself a three star hotel and it's nowhere close. Our experience started with a sign for the "elevator" that pointed to stairs. You have to carry your bags up a flight of stairs before you reach the elevator. The gentleman checking us in could barely be bothered with us. Not friendly or helpful at all. We went up to the first room he assigned us to, walked past the pealing wallpaper under the flourescent lights, and found that it had no air conditioning, despite their claims on all the booking sites that the property is airconditioned. We went down and compalined and he said he could give us an airconditioned room, but it was on the sixth floor where the elevator didn't reach. So more carrying of our bags up the stairs. In that room, we saw an airconditioner, but there was no way to turn it on. The guy at the desk refused to answer the phone, so we had to walk back down to the reception area where he gave us the remote control for the a/c which he had forgotten to give us before. As we waited for the room to cool down, I washed my hands an a sewage stench began to permeate the whole room. We covered the drain with a towel and didn't use the sink for the rest of our stay. We wanted to leave and find another hotel, but we were only there for one night and after all of the carrying of luggae and changing rooms, we didn't want to waste the rest of our evening looking for another hotel. Plus, I suspected the unhelpful gentleman at the front desk would not easliy agree to give us a refund. FYI, the staff members on duty later that night and the next morning were no more friendly. When I checked out, the woman never said a word to me.
The only good news -- and the reason we booked at Hotel Milo in the first place -- is that it's very close to Termini train station. It's an easy two block walk. But i would never go back. There are so many hotels in that area. I have to believe you can find something better, even without spending more money.
