The WC in our room would not flush so we told reception. They said it DID work but needed pushing several times. As it was jammed there was no way it could be pressed anyway. As we still couldn't use it we asked for a different room but were told the hotel was full so that was impossible. We stood on the WC and reached up to the cistern to pull the valve inside it. Reception said it was NOT broken but difficult to use, lots of people had difficulty with it. My suggestion that they get it fixed was met with a shrug. The coffee at breakfast is instant - incredible in Rome and you get a basket dumped on your table with one roll and one croissant. We asked to use the internet to check in for our flights and were asked to return in 10 minutes. When we did, the receptionist said we must have turned the phone off in our room as she had tried to ring us to say she couldn't get a connecttion. We stayed at the Stella because I stayed there for one night last year,and there was exactly the same story with their computer then - the power "keeps cutting out." I suggested they get a maintenance man in to fix the WC and internet but it was as if I had been speaking Martian. There is a club underneath the hotel with loud music but this did not bother us. However, the people in the next room were having a party well after midnight so I rang reception but they said they could do nothing about it as they could not leave the desk.. We asked for an alarm call in the morning after checking that the phone ringer WAS turned on, but did not receive one.
True, this hotel is only 10 minutes from the station (but in the wrong direction for ALL sights),, and it is only 100 Euros a night but when you add in the cost of a decent breakfast (or even just decent coffee) somewhere else, and the annoyance caused by the broken WC and their refusal to do anything about it, the the trek to an internet cafe and the noisy neighbours, it just isn't worth it. This is the first time I've complained about anywhere as you tend to think "Oh well, that's the way it is here," but they need to smarten up their act. Disappointing.
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