We booked this hotel for a three night stay last August 2006, through
a website, and gave our credit card as guarantee (only to be charged in the event of no show). Unfortunately, we had to cancel our Italian
vacation and gave proper notice (over two months) of our hotel cancellation. We had no problem with the other two hotels we had booked in Orvieto and Sorrento - only this one! They charged our credit card 150 Euros on the day we were meant to arrive (10th August 2006) Well, to cut a long story short it took us countless telephone calls and faxes to the hotel and weeks to get our money refunded and then they mistakenly credited us twice. They took about five months to point this out to us and ask for the money back, after which I emailed asking for their bank details, to refund them. They did not respond - typical. Having, this month, checked our account we find that they have, without authorisation, charged our credit card again the 150 Euros!! Needless to say we have lodged a formal dispute with our credit card company and have emailed the hotel, although again, no response from them! They have acted totally unprofessionally and incompetently throughout this saga and this has cost us dearly in telephone calls (from the UAE to Italy) and faxes and, now, quite a substantial difference in exchange rate, costing us even more money!
Would not stay here in a million years!!
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