Over all our stay at this hotel was a positive one, you get what you paid for in this hotel and we didn't pay that much. The only thing that stopped us from giving this hotel anything better than an "average" rating was the rude breakfast staff. On our first morning our waitress took personal offense that we couldn't speak italian and stood there glaring at us until another guest helped us by translating for us. After taking our order she went back to the counter made fun of us to a co-worker, who was equally unhelpful with simple requests (such as asking for milk). After returning for breakfast on our third morning - we didn't bother on the second morning - we noticed that the two staff members made fun of most people they served, some Italian guests even complained directly to them. The fact that we later discovered these two unprofessional staff members had access to everyones rooms during the day (to make the beds) didn't fill me with confidence.
Staff on reception were friendly and helpful.
Other than that complaint, the room was a decent size and clean, the shower was small and the "double bed" was two single beds on wheels on a tiled floor (which meant they moved apart during the night), but over all we were happy with the room as we were out most of the time anyway.
Location was good for getting around town, close to the main train station and buses, it wasn't the nicest of areas but we felt fine about walking around at night.
I wouldn't be too worried if I had to stay there again, but next time I'll try and get a hotel closer to the historic centre of town.
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