We stayed at this hotel as it was part of our tour package with Contiki. When we first arrived around 11:30am, Francesca at the front desk gave one of our friends his room key, but told my boyfriend and me that our room was not ready and we would have to wait for about an hour to get our hotel room. We asked her if she could just put us in a room that was ready and she rolled her eyes and said that it would not be a long wait as it will be ready in about 15 minutes. After 30 minutes went by, I asked her if the room was ready as more than 15 minutes went by, and she told us that it would be another 5 minutes. Long story short, she scolded me after asking her the 3rd time and said, "This is Italy, we do things differently here than America." And finally, after waiting an hour and a half, we were given our room key for room #101. Our hotel room was horrible: stains in the lamp shades, stains in the carpet, mold in the shower, open windows where you can hear all the cars go by on the street, it was hot in the room and the AC unit was not working, and there was a large dent in the middle of one of the beds, and a small dent in the second bed. When I told Francesca about the dents, she said someone will be at my room to fix the problem. The maintenance guy brought in a wooden plank to put under the matress. This did make the dent seem smaller, but the mattress was horribly dented itself and a wooden plank was not going to fix it. After much begging to switch rooms, and some muttered Italian from the maid and Francesca, they switched us to room 201 (right above the old room). The beds in 201 did not have dents and the air conditioning was working, but the toilet seat was cracked, shower had mold, and there were stains on the carpet, walls, and lamp shades as well.
This hotel also has a bad location. It was a hike uphill to get to the Metro. Someone who wrote a review said it is a 10 minute walk... however, I walk fast and it took at least 16 minutes to get there. Once you are at the station, it takes about another 20 minutes train ride to get to places of interest in Rome. With so much to see in Rome, if it is your first time to see the city, it is well worth it to stay closer to the city center.
I would not recommend this hotel to anyone! I don't know how this hotel got 4 stars (maybe there are some rooms that have been better kept ~ one out of our many Contiki travel friends liked her room), but it was definitely not deserving of any stars with its bad location, rooms in bad condition, and rude service from Francesca (at the front desk). A motel in the USA would have been better than this hotel.