I just spent two weeks at the Fenix. I stayed as part of a group on business and after a mix-up with our first hotel the Fenix was much appreciated.The staff were very helpful and courteous at all hours of the day or night.The room was serviced regularly.There are good restaurants, shopping and a fantastic gelateria within 10 to 12 minutes walking distance of the hotel and access to the bus system 2 minutes walk from the hotel.I felt safe walking the area at night and in the hotel.Only complaint was that the hotel wireless internet did not work properly but one had access on the lobby computer.I would definitely stay at the Fenix again.

Hotel Fenix was a delight for me. I discovered that it is located just far enough outside the congested city center, in a beautiful tree-lined neighborhood (Trieste) where you will encounter mostly only Romans. Nearby there was excellent bus service to the Coliseum and the Roman Forum (take bus # 84) or to the Vatican (take bus # 62). This is a best-of-both-worlds location for travelers like me, and it’s not far from Rome’s main train station. The hotel staff was very polite, from the Director/Manager right on down to the chamber maids. The main lobby desk people are a font of information who can direct you to most anywhere, whether close or in the city center, and even beyond. Add to all of this Hotel Fenix’ beautiful, gourmet restaurant, a cozy, tiny intimate bar, a wealth of nearby restaurants where the locals go, and very good local shopping. I came away with a very rich encounter with these exceptional Italians, whether Fenix staff, or local merchants and restaurateurs right there in the neighborhood.

This is a small Hotel that in its day I'm sure was lovely. It is now showing its age as with most its very rude staff. The rooms are ok and have good AC, but they are tired and old and cleanliness could be better. I had mould around the bath and a spilt drink from the previous guest was all over the wall.

I stayed for 4 nights of which 1 day my room was not serviced at all. A used room service tray stayed in my room from the first day until I check out and my mini bar was not re-filled. Sheets were not changed once.

The Reception staff are the rudest you will come across - REALLY!

As Hotels in Rome can get filled up and expensive, if your not fussy and not looking for service then this is just ok but I would not return.

After having a less than desirable hotel last year in Rome, the Hotel Fenix was a wonderful surprise. This hotel had a warm and cozy feel about it, which may be due to its small size. Besides all the amenities one could expect in a European hotel, they even had free internet access. The location being in a residential neighborhood is a bit away from the sights, however, it is very easy to get around by taxi or public transportation.

While the room was small, it was nicely furnished, and the bathroom appeared to be brand new. The hotel staff were pleasant and helpful, and although we only had breakfast in the restaurant, it was more than adequate.

The outdoor garden area was a real treat. There you found comfortable furniture under canvas gazebos where you could spend leisure time reading a book and having a glass of wine. This was great!

I will definitely return to the Hotel Fenix on my next trip to Rome, and would not hesitate to recommend this hotel to others.