We recently stayed at this location (December 2006) on a RCI exchange and have regretted it ever since. Talk about a waste of 80 hours of vacation time. If you read the reviews about this place let me confirm that every one of them are true. We didn't lose water on this trip but every thing else happened to us, including getting robbed on the metro. Think European Vacation and multiply it by 3, that was our experience at this place. I highly recommend you read all the reviews on this place first before making any commitment to staying there.
I will say that most of the staff was semi-helpful, Alex in particular. Language did not seem to be a major problem, but that was the only thing. The manager herself couldn't get it together and constantly changed her decisions from one day to the next, making the stay that much more uncomfortable. The moment we checked in our welcome was a fight with the manager, which introduced us to the place. We had just come off a long airplane ride, had a lot of trouble finding the place, were extremely tired, and the manager gets an attitude. What a joke. I knew then that we were in for a very long two weeks.
Fortunately we only dealt with her the first three days and the very last day we were there. Alex, however, proved to be most helpful but his authority was very limited.
We never used the "services" (pool and what not) but still had to pay for them (30 Euros per person). Add 3 Euros per person per trip in their "shuttle", multiply it by 5 and it adds up quickly. Then add a lot of hidden charges that took us by surprise.
We went there with the understanding that we could put 5 people in our room, but the second week they changed our room and would not permit the fifth person. Thus we had to split the family sending our two daughters to another hotel in Rome. Who, by the way, got the better end of the deal. I wish I could remember the name of the hotel we sent the girls to but it escapes me at the moment. However, it was clean, with continental breakfast, and very, very reasonable (only $460 [dollars not Euros], for 6 days for two girls). My wife, son, and I were very envious. They also had access to great transportation, not like us who had to rely on the whim of Carpediem.
Now for the rooms. A dog kennel would have been preferred. Room service was the pits, as I had to ask for clean towels three times during our two week stay. There was no insulation between the lower floor and the upper floor, hence you could hear everything going on upstairs. Then there were the smokers, with no insulation and poor ventilation, smoke came from everywhere. Now normally cigarette smoke does not bother me (I don't smoke) but in this case it did. Poor ventilation was the cause of this. So if I was suffering from this think about what it was doing to my wife who is very sensitive to these types of pollutants. It made sleeping miserable as the room was full of smoke.
Everything in the room was inconvenient (both rooms that we stayed in). The dishes were dirty and had to be hand washed, the dishwashers didn't work, the stoves took forever to bring heat, and the staff hardly ever emptied the trash.
Carpediem does everything for their convenience, not the customer. They do not go out of their way to make your stay comfortable and nice. It is in short hell. In fact hell would have been preferred.
My advice to anyone planning a Rome trip: DON'T. But if you do, whatever happens, NEVER stay at the Carpediem Roma Golf Club. That is a decision you would never regret.