The resorts appearance was fine and clean. I am voicing a concern though, as I found the pricing of necessities, (taxis, laundry, shuttles, towels etc) extremely high and a tool used to gauge the guests financially.

The taxis called are not always actual taxis but apparently someone's family member that gets called upon. These service's fees when compared to the same ones in town are much higher...to the tune of 30 percent.

In addition the shuttle supplied by the timeshare has two scheduled pickups from the resort and two scheduled pickups from town. The pick ups from the resort are at 9am and 1 pm, which are adequate. The two from town are at 4pm and 7pm. This little practice making it impossible to have dinner in town and enjoy the late evenings with all they have to offer. Again, the staff profits from this, since guests are now forced to choose from "the few restaurants that they have a contract with in the adjacent town" OR catch one of “their” taxi for FIFTY Euros into town. The guest will be pleasantly surprised but at the same time aggravated when the exact same ride from town costs 35 Euros, including tip.

The meals at these restaurants were nice but expensive when compared to same type of establishments in town. Not to mention the one restaurant where the meal is brought out without your consent as to the content of the meal. This method of service, although different was never mentioned by the Resort Staff and therefore not a pleasant surprise.

There is a grocery store about three minutes away. The charge to have one of "their taxis" deliver you and pick you up? TWENTY EUROS. Ludicrous. A shuttle should be made available for this necessity.

The Resort has also established the practice of completely changing your linen for 35 Euros during your stay. If by some chance the guest reads this, in their "informative notebook" they must cancel this or it will be automatically done and charged.

The shuttle to the airport, another opportunity to gauge guests and timeshare owners. I was able to book a shuttle from the airport to the resort, with an extremely friendly driver in a clean, new large van. The cost? 60 Euros...without issue of any sort.

The resort, when requested for a shuttle, gave us a giant van, simply because we requested the vehicle fit four fifty pound bags and three women all under 150 pounds. The vehicle provided fit a family of six and a few other friends, along with full luggage. It was enormous. The cost was a huge surprise to us at almost 100 Euros at the airport. The driver took the hundred euro bill and walked off with it without looking back as we ran after him while he jumped in the drivers seat.

The pool and restaurant was not open Sat through Monday. Hence the use of the pool was not applicable, as the rest of the days we were in town. However, there is a 35Euro charge that is forced upon each guest, regardless of amenity availability.

I should mention at this time, that the restaurant/bar is a cafeteria looking room with bananas, winnies, eggs and bread. For this luxury, the resort charges additional money. Again, this place is only open during hours convenient to them and not the guests.

The shuttle was not available to go into town on Saturday or Sunday, so again, forced to use "their" services.

One woman was always available, Mara. She was the only person you could find at her post during her hours of work. The others would disappear hours at a time.

In all, the guest service are far below the "silver and gold" awards they have received by RCI. They added much stress to a vacation that should have been void of such negativity.

RCI has the responsibility to their timeshare holders and guests to control and eliminate practices such as these. However, they have chosen to ignore what is going on and instead award these resorts. Extremely poor management and quality control by RCI for this resort. I am also afraid that if no action is taken by RCI, this situation will only worsen ruining many other vacations.

mzap69@yahoo.com