I stayed here as part of a Cosmos Wonders of Europe Tour. I found the hotel itself to be clean, comfortable and reasonably well appointed, although internet access would help. However, with the exception of one waiter in the restaurant, I found all other staff, especially the reception staff, to be most unhelpful, offhand and even rude. I guess they don't make a lot of money out of people on package tours but I don't think that excuses staff being abrupt and stuck-up. The area the hotel is in is somewhat run down and it's a 30 minutes bus ride into town, but I did find two 'supermarkets' nearby and several small shops and all the people working in those were very pleasant and patient with the tired non-Italian speaking Australian.
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