The hotel is clean but Termini is not a very good place to stay at. Termini is itself a dirty place. However, the hotel is very close to a Metro station (C. Pretorio).
I had a bad experience on the night of 27th March. We came to the hotel at 6pm after a long day of walking. We wanted to take a short rest at the hotel for an hour and then go back to the city center to meet with our friend for dinner. I looked for the guy at the reception but there was noone there to call a taxi for us. Then I found the telephone number of the taxi company from the internet and using the phone at the reception I called them. But they couldn't speak English so I couldn't call the taxi. Then after 15 minutes, The receptionist came and I told him that I tried to call the taxi company but they couldn't understand me. The receptionist told me "No use phone!". I think he wanted to say that the customers are not allowed to use the phone. I said "OK but you were not at the reception and I wanted to call the taxi" Then suddenly he got mad! He showed me the phone in crazy manners that I made a phone call and he started to shout "No taxi! Go to Termini and find a taxi there!" I said "I can pay for the telephone." But he was so mad at me that I used the phone when he was
not there, I just ignored me and didn't call a taxi for me. Then I went down to the street in front of the hotel and tried to catch a taxi. I spent 30 minutes in front of the hotel until I found a taxi.
It was a very rude behaviour of this strange guy at the reception that he did not call us a taxi, although he should be knowing that my wife is pregnant.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
