We have booked a tripple room in the hotel via Venere.com site providing credit card details which were promised not to be used but for guaranty only.
2 days before the trip one of our friends got sick and had to cancell the whole trip. We contacted the hotel and asked to change the room without penalties as Venere could not do so already. The hotel said it all depended on Venere only. We contacted Venere again but they assured us that this depended on the property only. As the result, the hotel provided double room but took money from the credit card of our ill friend for the tripple room.
The case is that we have stayed in that hotel last year and this year we booked it again and also 2 more people came from another countires to meet us in Rome and they booked the rooms there too - all because of us. I judge this hotel thinks only about their money and is not "human" to people, with their attitude they have just lost 5 people of their customers.
The location is in the dirty trainstation area with "druggies" in front of the door, the property is located on the 4th floor with old and small elevator, the door is looked in the night and you have to stay outside with those "druggies" waiting for someone to open the door. The rooms are shubby, the breakfast is just tea and bread. We stayed there as it was the cheapest opportunity and because we liked the reception woman last time, but now we will never come back there.
Tatiana Zayats
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