Fairly speaking, it is confortable enough (I stayed there for 5 nights). Most staffs are nice. I got a large two-bed room although I booked a single one. The room is very clean.
This hotel is a bit old, the air condition works but a bit noisy, and the room has poor sound insulation between adjacent rooms. The breakfast is ok. There is some little odor of tabacco or cigarette in the corridor and when you opening your room door, but tolerable (I guess the odor was attached on the carpet or wall).
The light is dim everywhere. I highly suggest, if the manager see this review, that you should brighten your illumination in your room and your dining hall and your lobby, and renew all your carpets and wallpapers to remove the ordor and refresh the style.
It is a 10-to-15-miniute walk to the metro, to the second from the last station of the line A, namely 'Cornelia'. The road where the hotel situated "via Gregorian XI" is in fact not a main line, so it is a dark walk when you come back from metro station to the hotel in the late night. But I think it is ok since it is in the resident region. At least I walk back safely every night.
So the hotel is ok and I should give it 3 stars. But the following scene did happen one morning and reduced my rating of the hotel greatly. Here I cite verbatim:
I, to the reception desk staff: "Can you do me a favor, to confirm the flight for me since the operators are all speaking italian?"
The reply of the staff (impatiently): "No, you can do it yourself."
As it is, he continued refusing to help. I was very surprised. Finally I tried to do it with the help of some others. I just dont know that, for a staff of a 3-star hotel, in Italy, is it a sin or shame to confirm the flights for your customer? Or in Italy the desk staff never did so? It should not happen in any hotel costing you 100 Euro per night, and should not happen in any staff of any hotel.
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