This definitely isn't a 4-star hotel. I would bump it down to a 3-star, or even a 2-star if you factor in the front desk staff.

I have no serious complaints, the hotel room was clean and the location was easy since it was right next to the subway at Termini.

The one thing that prompted me to write a review was the front desk staff. They are very, very rude!

very clean hotel. only one problem it is right on the main road close to the main terminis for buses and trains. very noisy!!!! staff were very helpful and courteous, central to most of the sites around rome

This Hotel Champagne Palace is nothing more but a bed and breakfast. The bed in a standard double room was acceptable, it felt however, a big bed was squeezed into a single room. The bathroom was plainly a disgrace ( We stayed in room 208), the shower was for me to small to fit properly in, a large person would have had no chance to fit in there. Pubic hair on the toilet seat, the sinks blook and the shower pipe leaking.
In the room itself a loud climate control unit.
This socalled 4 star hotel provided a small 15'' TV with local TV, but not one single international channel (BBC or CNN), The storing facilities were just about fine for one guest in the room, but definetly not for 2. No room service menue available, the cheapest towels and toiletries in the bathroom.
Star rating should be a two star hotel, as the champagne palace delivers standards and services of a basic bed and breakfast, as they are lots of these arround statione termini. So dont waste your money here, if you want a four star standard.!
And be prepared to be approached by hookers in front of the Hotel entrance!

Just returned from a trip to Rome and a 2 night stay at the Champagne Palce. I was dreading going to the hotel after reading reviews on the web-site, but to be honest when we got there we were pleasantly surprised. The hotel is not a 4 star by british standards, but the room and bed was clean, the pillow cases and towels changed every day. The down side was - the room was quite small, but lets face it in Rome you should not be spending hours in your hotel, and the shower was just ok but tiny. Breakfast was served on the 7th floor (good views) on what was like tressel tables - no cloths on the table and you got a typical Italian breakfast.

The plus side it was near the station - train and bus, and you could always get a bus back to the bus station in the evening. I was nervous about staying near a train station but we felt it was an advantage and we never felt threatened - even late at night.