This hotel was on par with a hostel, and surely not what I expected for a three star hotel in a nice city. The room was dirty and had no heater, and the staff was not particularly friendly. I would definitely recommend thinking twice about staying at this hotel.

The hotel consists of three buildings and you get allocated when you arrive. We were staying in Number 2. The staff at both (1 and 2) were monumentally rude (hiding from people, grunting, letting you wait 15 minutes and making you feel that serving you was a chore.) We arrived 11pm lugged our bags down (and up again) the slopey stairs and then 30 mins later (20 mins of noone being there) were told to go to number 2 ... 5 mins further down the road.

Receptionist # 2 was rude, he signed us in and then told us how to get hotel access after 1am (use the room key in an access gate) he seemed gleeful when telling us if we forgot which gate to use then we would sleep on the road. The reception areas in 1 & 2 look pretty good (nothing special though) and probably give false hopes. The walk to the room was annoying, up stairs, downs stairs - just to get to the tiny lift. The room was a fair seze (we had a triple) but is VERY basic. There were punch/kick holes on the walls and other dirty marks. The air conditioning is centrally controlled and you have to request a temperature change form reception. There is no internet which is ridiculous in this day and age (no internet FULL STOP - no option of paying for it either). if you want to watch the in-room old TV then you need to give a Euro20 deposit for the remote control (in itself ridiculous for a '3' star) The bathrooms are the worst feature of this hotel. The shower was RIDICULOUS. It was grotty and within 4 mins it began to flood as the plug hole was blocked somewhere along the pipes so you had to wait whilst the water went before resuming the shower. The towels were effectively bed sheets and so pretty useless. Bed sheets were clean however. This is a basic hotel that does not want you to know it is, it is cheap for Rome but expensive for other Continental European cities of an equivalent standard. Reception staff are rude, Maids seemed friendly.

The hotel is in a grotty area (smells of urine, also some homeless people wandering around). This was not really a problem though as we didnt hang about. The hotel is about a 10/15 minute walk from Termini station which has never claimed to be a nice part of Rome and if you can overlook the grot you can benefit form being near the huge and impressive central station.

Anyone wishing to travel to the hotel in Rome beware that the train finishes at nine and the only way to get there is by taxi (very expensive) or by bus,( smelly, scary and very dirty). The hotel it self is no where near the centre of rome as we were promised and is at least a 30 minute walk from the termini. The area in which it is sitauated is extremely run down and dirty. There are no restaturants or bars in the vacinity. We were only there for two nights which was long enough. The rooms are extremely noisy and the double bed is in fact two single beds pushed together. There are a great number of vagrants and dodgy people hiding about the alley ways. The staff were
not helpful t all and the towels and 'tracing paper'. Would not recommend anyone staying here? Get out of it if you can.

A member of my group had her purse taken in the dining area. Purse contained her passport, credit cards, money, and other vaulables. Hotel not secure:anyone can walk in; no security cameras. My phone never worked. The young girls at the desk were very helpful and friendly; the older man was not.