I booked this hotel with high hopes for a nice romantic weekend away and I was left very disappointed.
Firstly, the staff were totally uninterested and bordering on rude on check-in. They failed even to mention at all that the pool and roof bar were closed, which was very annoying as this was one of the main reasons I booked it. Eventually they gave the excuse that it was down to the weather but this is total rubbish as the building works had been going on for a while.
Secondly, the room itself was well below average for a hotel of this price. It was small and contrary to their website had no view at all. Again, when I queried this they informed me that the hotel was full and it was tough luck. This was totally untrue as was made pretty obvious by just walking around it.
Also, twice I ordered room service, once it took over an hour to arrive and the other never arrived at all with no explanation!
I did complain about my stay and to be fair the travel agent did give me a partial refund but the hotel itself refused to apologise and offered me a discount on a future stay - something I won't be taking up!
On the plus side, the entrance to the hotel is nice and the location is ok - but is just a bit too far to walk to most attractions.
Overall, even if you get a good deal on the net, I would avoid this hotel. There are far better than this in Rome for the money.
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