Ottocento is in a perfect location -- minutes from the Piazza Barberini, Vio Veneto, Spanish Steps, Trevi Fountain, Via Del Corso. The reception staff is either wonderfully friendly or appallingly dismal and disinterested. At over 230 euros a night, there is no excuse for a lack of exceptional service. The breakfast is awful -- we switched to this hotel after a bad experience at another hotel, and the breakfast at the other hotel was better. There was literally nothing offered but cereal, breads, and stewed fruits, and a plate of ham and cheese that smelled rank. The breakfast was so far from what the hotel looks like it was almost unbelievable. I thought we had wandered into a youth hostel. The wait service was poor -- no smiles, greeting, or enthusiasm; no checking on us if we wanted more tea/coffee, and no way to get more of this unless they returned (which they didn't). Oddly, room service was excellent and the dinner was very good value; but breakfast was substandard. Cleanliness was good, though the room wasn't serviced until well after noon. When we requested a taxi in the morning to go to the airport (Ciampino) they said 65 Euros -- we went to our room and looked online and found it for 35. My husband went to the front desk to ask about the discrepancy and book the cheaper taxi, and the surly front desk man informed him that he couldn't cancel the private car, period. I have to say, Rome in general has deteriorated, is now filthy, overcrowded, extremely overpriced, and offers little to travelers who are used to 5 star quality. Having recently stayed in NYC, London, and Paris, I am sad to say all aspects (food, shopping, hotels, transportation) of this trip were more than double in price of those other cities, and for equal to or less quality.
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