I am afraid that the only points I scored by booking this site seeing trip for my wife and her sister were for the site seeing.
The report that follows is on their behalf and a result of what they told me about the trip. If it had been me I would have walked to another hotel I am sure.
They found the staff to be rude and unhelpful even though I had told them by email that my wife and her sister would need a little help in organising their siteseeing. They offered no help at all.
The hotel bragged in all their advertising about the beautifull views from the balcony and roof garden where you would be able to dine and relax. The fact was that they were refused admission even to see the views or sit and relax. On the last day they tried to get up there again and were told that it was not open. They then asked for somewhere to sit and relax preffereably in the sun but they were told that the hotel had nowhere to do this at all.
They had one meal there and refused to pay for it as the Turkey was red with blood and service was hopeless. They also tried to order sandwiches via the room service one evening and were told after waiting a long time that there was no bread. They found this to be strange as when they went for breakfast bread was about all they had to offer.
To end the trip my wife and her sister told the staff that they needed the taxi to take them to Ciampino(CIA) airport and reitterated this several times. On the way to the airport my wife noticed that the airport signposted was not the same and asked the driver. He said that was the airport that the hotel had told him to go to. He turned around and took them to Ciampino(CIA) and they just made it but with a much larger bill.
To sum up My wife and her sister both said that they were happy as they had seen what they had wanted to see for many years "Rome".
They would both strongly recomend that you all think twice before listening to any of the other reviews that give this hotel a glowing report as for them it was a disaster area.
For my part I had to get the hotel up on the screen to prove to my wife that the hotel was actually listed over here as a four star. She could not believe it!!!
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