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ARS Hotel: Traveler Reviews


Hotel class 4.0 of 5
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Via Monte Altissimo 20-24, 00141 Rome, Italy
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82% Recommend
4.0 of 5 stars 185 reviews
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[ Date ] [ Rating ]
Not a pleasant experience!!!

ARS Hotel

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2 of 5 stars
DLLOYD8   1 contribution
LINCOLNSHIRE
Mar 3, 2009 | Trip type: Couples
1/1 found this review helpful

Myself and my partner have just returned from our stay in this hotel. We arrived on Friday 27th February to a very helpful lady who advised our room was not quite ready as we were early but we were more than welcome to stay and wait, however around 10 minutes later the room was ready so didn’t wait long at all.
The room itself was nice, big bed and bathroom quite clean. Unfortunately there was a terrible smell in the room which would not go, possibly the smell of stale cigarettes even though we did request a non smoking room.
After un-packing we decided we would go out and asked the lady on reception the best way to get into the centre, she was extremely helpful and got out a map and put on all the routes to all the major attractions which was really good.
When returning to the hotel in the evening there was a younger man on the desk that was also very nice and helpful, they both made us feel very welcome.
Breakfast was continental, there was plenty to choose from and it was stocked up regularly so this was impressive.
Until leaving the hotel our stay was fine, however when it came to checking out at 6:20am our stay was ruined.
We had extras to pay on our bill which we knew about, a couple of drinks and 5 EUROS for using the safe which totalled 20.50, however the older gentleman on the desk informed us we had 50EUROS to pay which was obviously incorrect. He then proceeded to tell us that this was for the mini-bar which we did not use, which I tried to explain to him and that I was not paying for this. By this point I was getting quite frustrated by how rude he was being, he then continued to shout in Italian at me, he could have been saying anything for all I know! After trying to make a number of phone calls and not being able to talk to anyone he accepted the 20.50 I had put on the desk by just saying “Thank-you & Bye” in general a very rude man, who spoilt the visit completely by accusing us incorrectly of using the mini bar.
I will also be forwarding a letter of complaint to the hotel about the way I was spoken to as it was not acceptable.
If you do decide to stay at this hotel, make sure you check the mini bar is not empty when you arrive!!!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 03, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
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In our opion, not a 4* hotel

ARS Hotel

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2 of 5 stars
ChasNorthernIreland   1 contribution
Northern Ireland
Jan 22, 2009 | Trip type: Couples
0/1 found this review helpful

The staff are very friendly and helpful, the hotel and rooms are very clean and the staff should be congratulated on that, but in our opinion this is NOT a 4* hotel having stayed in some throughout the world. It lacks the creature comforms of a 4* hotel nomatter whether it is modern in looks or not. It is in quiet location but in a built up area, not what it looks like in the web photo. Close by (300m) Busus/Tram do run very frequent all day in and out to Termini, very useful. The room was let down with plastic moulded chairs, disposible cups for tea/coffee/drinks and having to constantly ask for condements like tea/coffee for the room. Four Euro to have room service each time. Bar area is very small with no atmosphere what so ever. Again the breakfast room has plastic moulded chairs. The only lunch or evening meal available is organised by the reception staff which is frozen microwaved food or a carryout. These issues are not staff problems but management problems. A great pitty as alot could be achieved here.

  • Liked — Cleanliness
  • Disliked — Poor seating, no condiments, disposible cups/glasses
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 22, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Bleedin splendid

ARS Hotel

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4 of 5 stars
D0nj0hns0n   1 contribution
birmingham west mids
Dec 15, 2008 | Trip type: Couples
2/2 found this review helpful

Just got back from long romantic weekend away, we loved rome and this hotel it is perfect. Just a short bus trip away from the city centre. We found the rooms clean an tidy well spacious an all facilities needed wer there towels etc. The Reception staff was friendly and helpful towards us for booking taxis and also giving us guidance of where to go, basically any help you needed you could feel comfortable talkin to them. The only slight negativity of the hotel was the breakfast it was continental which there wasnt much choice an you felt there could of been a bit more variety. I would reccomend this hotel to any tourist though for a pleasant welcome stay worthy of 4 stars.

  • Liked — Cleanliness. staff. Location
  • Disliked — The breakfast.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since December 15, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
wonderful stay

ARS Hotel

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5 of 5 stars
paulkeeter   1 contribution
oxford
Nov 4, 2008
1/1 found this review helpful

This is a very nice hotel in a quiet residential area just outside of the centre of Rome.
The staff couldn't have been more helpful, there was a free shuttle into town each day (needs booking at the desk day before)
Breakfast is plentiful, typical for europe and quite adequate
Free internet, a clean spacious room ,fresh bedlinen every day, and all for a lot less than the cost of something in the city centre.
There is a very frequent bus service into town which is cramped but not unpleasant (this is just the Roman way of life)
Locally there are some good restaurants with a real Italian menu but not at tourist prices.
I wouldn't hesitate to recommend this hotel.

  • Date of stay October 2008
  • Member since November 04, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
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Boutique Hotel

ARS Hotel

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5 of 5 stars
jatins   9 contributions
Mumbai
Oct 20, 2008 | Trip type: Family
2/2 found this review helpful

1) This Hotel is just perfect to travel from the Roma Termini Station by Bus No.36 & 90. 90 is better bus as it takes fewer halts. From the Sempioni Bus Stop, Hotel is 7 Mins Walk.
2) No.36, 60 & 90 takes you to the City Center, Colosseum, Vatican Centre (Check for Exact Bus Routes with reception)
3) Reception Staff - I frankly did not like them. Their attitude was very very bad. But does not matter to me.
4) Breakfast was European and I prefer American. So I did not like it
5) 24x7 Computer & Internet Available
6) Lot of Grocery Shops around to pick up your own food (All close by 6 pm)
7) Rooms excellent. Bathroom excellent
8) Staff was good and helpful
9) Reception was helpful to plan our day trips

  • Liked — Rooms
  • Disliked — Arrogant Front Desk
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since July 04, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d275761?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $153 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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ARS Hotel Also Known As

  • Ars Hotel Rome
Address: Via Monte Altissimo 20-24, 00141 Rome, Italy