Myself and my partner have just returned from our stay in this hotel. We arrived on Friday 27th February to a very helpful lady who advised our room was not quite ready as we were early but we were more than welcome to stay and wait, however around 10 minutes later the room was ready so didn’t wait long at all.
The room itself was nice, big bed and bathroom quite clean. Unfortunately there was a terrible smell in the room which would not go, possibly the smell of stale cigarettes even though we did request a non smoking room.
After un-packing we decided we would go out and asked the lady on reception the best way to get into the centre, she was extremely helpful and got out a map and put on all the routes to all the major attractions which was really good.
When returning to the hotel in the evening there was a younger man on the desk that was also very nice and helpful, they both made us feel very welcome.
Breakfast was continental, there was plenty to choose from and it was stocked up regularly so this was impressive.
Until leaving the hotel our stay was fine, however when it came to checking out at 6:20am our stay was ruined.
We had extras to pay on our bill which we knew about, a couple of drinks and 5 EUROS for using the safe which totalled 20.50, however the older gentleman on the desk informed us we had 50EUROS to pay which was obviously incorrect. He then proceeded to tell us that this was for the mini-bar which we did not use, which I tried to explain to him and that I was not paying for this. By this point I was getting quite frustrated by how rude he was being, he then continued to shout in Italian at me, he could have been saying anything for all I know! After trying to make a number of phone calls and not being able to talk to anyone he accepted the 20.50 I had put on the desk by just saying “Thank-you & Bye” in general a very rude man, who spoilt the visit completely by accusing us incorrectly of using the mini bar.
I will also be forwarding a letter of complaint to the hotel about the way I was spoken to as it was not acceptable.
If you do decide to stay at this hotel, make sure you check the mini bar is not empty when you arrive!!!
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