The staff are very friendly and helpful, the hotel and rooms are very clean and the staff should be congratulated on that, but in our opinion this is NOT a 4* hotel having stayed in some throughout the world. It lacks the creature comforms of a 4* hotel nomatter whether it is modern in looks or not. It is in quiet location but in a built up area, not what it looks like in the web photo. Close by (300m) Busus/Tram do run very frequent all day in and out to Termini, very useful. The room was let down with plastic moulded chairs, disposible cups for tea/coffee/drinks and having to constantly ask for condements like tea/coffee for the room. Four Euro to have room service each time. Bar area is very small with no atmosphere what so ever. Again the breakfast room has plastic moulded chairs. The only lunch or evening meal available is organised by the reception staff which is frozen microwaved food or a carryout. These issues are not staff problems but management problems. A great pitty as alot could be achieved here.
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