My wife and I used this hotel for a recent long weekend in Rome.

We booked it on the recommendation of Tripadvisor and were disappointed. Whilst the location is excellent, the hotel facilities are poor.

When we booked (ages ago!) We asked for a room with a balcony and instead we had a very small room that was in need of some maintenance. It was also extremely noisy if we had the window open and uncomfortably warm if we didn't.

Breakfast was OK but nothing special and served in a very cramped area of hallway.

The cost was €200 per night which I consider was excessive for what we got, I was expecting something much better. I would not use this hotel again.

My wife and I spent eight nights in this hotel at the end of August/beginning of September. I wasn't expecting perfection, in fact if anything a few flaws, given the relative cheap price for our stay. However I have to say that I can't imagine a friendlier, cleaner, charming and romantic little Roman hotel.
On arriving the receptionist, Davide, took our bags up the quaint caged elevator to our room. Our room, 'Giotto', had a corner balcony overlooking the monestary next door. The room was small but comfortable, the decor charming and authentic. The room was spotless and was kept so throughout our stay by the maid who cleaned it every morning.
We found the staff friendly and helpful and always ready to give us advice or assistance with local information.
As for the location - a two minute walk to the Spanish Steps, less than five to the Trevi Fountain.
We fully intend to return to Rome and will definetly be booking our stay at the Hotel Piccolo.
We were on our honeymoon and after a couple of days my new wife told me that she thought the room was "perfect". I couldn't have asked for more, really.

I arrived to the hotel on the evening of Saturday, September 4, 2005, and their was no room available despite the reservation had been confirmed and paid in advance 40 days before.

The hotel receptionist offered to move us to a hotel 20 metres down the road, which I found to be a Bed & Breakfast of far inferior quality. I asked for at least a same category of hotel in the area and they sent us to the Hotel Forte, where after checking in they gave us the key for an appartment five blocks away, where we had to go walking carrying the lugagge ourselves, through Rome at night after a whole day of travel. When we got there the building had no elevator and the appt. was in the third floor. Nobody was there to help with the lugagge.

I called the hotel clerk and demanded a refund or a strong discount and he offered me to pay only 50 euros back from HIS OWN POCKET, so that the issue was hidden under the carpet, of course. I refused to accept this, and looked for another hotel nearby.

This was a complete lack of respect and I'm going to request a total refund, otherwise I will initiate legal actions.

I chose this hotel based on comments about to Il Piccolo on Trip Advisor. My Girlfirend and I stayed for two weeks and we were certainly not dissapointed. In the two weeks, we could not find one single complaint. The Rooms were spotless, The breakfast was good, The location was absolutely excellent - only 2 minutes walk from the Spanish Steps and finally the staff are extremely friendly and go out of their way to help guests.

Example;

One day during our stay, I asked a male staff member at reception about how I would get to Sperlonga on a day trip. He offered to research the internet on my behalf to find out but I told him not to bother as I did not want to put him to such trouble. He rang my half an hour later and told me exactly how to get there. He had gone to the trouble to surfing the net to find out the necessary information on my behalf. I was most impressed with this level of customer service and my girlfriend and I headed off and enjoyed a great day in Spearlonga.

Anyway I could not reccomend this hotel any more. 5 out of 5.

G Hurley