I arrived in Rome and the first man who was working in the hotel was very accomodating since I didnt have my reservation number as my friend was coming to Rome a bit later that day and he had all the details. He then showed me the room and told me it was a single but if I was happy with the size we could stay there as it did have a double bed. Although the room was tiny and the bathroom very small we were happy enough to stay in it. Anyway, The second night we came home after dinner around midnight and were met by the night staff who was rude, arrogant and aggressive when he attacked us saying that he didnt have my document on file and that I would not be able to stay there that night without paying a suppliment for the room. The document and suppliment were not an issue, it was his aggressive attitude towards his guests!! He even said "for all I know you could be a P".....(then paused thought about it and said "a bad person". He aggresively told us that we had taken total advantage of staying in a single room. I told him his colleague had obviously made the mistake by not asking me for the extra or my passport and that it certainly was not our fault. He was grinding his teath with the anger. We demanded to speak to the hotel manager, so he called someone and spoke to him and never handed me the phone saying the Manager refused to speak to me. This is customer service?? After a big discussion I gave him my Irish Passport and the extra money and the next day I spoke to the first guy, who laughed it off and said that it was just this guys CHARACTER!! And we got no apology whatsoever for how we had been treated. This hotel is located on Piazza di Spagna and you would think that the staff would be trained in hospitality even if it is a three star hotel. The guy who works night shift was a nasty, angry and ignorant man who should not be working in this industry and he ruined our stay in Rome. I would NOT recommend staying at that hotel to anyone.
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