We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Marco Polo and Rome?

We'll send you updates with the latest deals, reviews and articles for Marco Polo and Rome each week.

  • Save Marco Polo
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d269236?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Marco Polo: Traveler Reviews


Hotel class 3.0 of 5
Back to Marco Polo
Via Magenta 39 | 3rd floor, 185 Rome, Italy
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Rome

Reviews you can trust

62% Recommend
3.5 of 5 stars 79 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (79)
[ Date ] [ Rating ]
Perfect location for daytrips, very kind & professional staff

Marco Polo

Save Review
3 of 5 stars
Agnes_Erwin   1 contribution
Haarlem,
Mar 13, 2009 | Trip type: Couples

Arriving by train at Termini Station in Rome city centre (costs 11 euros from the Airport, so don't take an expensive transfer if you don't want to, the train ride only takes 30mins!!), we found out the hotel was just around the corner!! Excellent location not only for arriving, tired travellers, but also as a starting point for the many sight seeing trips one will have while staying in Rome!!

The first night we spent in a room described in other reviews, very small and not clean, showerhead and hairdryer broken, view on the inside balconies/shaft including the garbage of other people/hotels , etc.. As we were to stay 5 nights, the next day we asked the reception if there was an other room available, which -luckily- there was!!! Totally different scenery!! Nice, big(ger) room, bigger and OK beds, clean, everything working, including TV and mini-bar, nice and clean bathroom, view on the main street, we were very happy to have made the swap!!

The internet site of the hotel states the hotel has been completely renewed in the 2001, but this is, obviously, not true. A lot of rooms are apparently still in old state. The reception desk has also not been remodelled as the pictures on the web site lead to believe. Hopefully they will not restyle it, because the counter of the reception desk is beautifully decorated with (fake?) marble, totally in line with the spirit of the city.

To Dutch standards the breakfast was poor(ish), but we think it was OK for Italian style. A lot of sweet croissants, jams, Nutella, etc.. But no fresh juice, eggs, or ham (but there was Mortadella!) or common cheese (they had a kind of sweet and a cream cheese), no fresh toast, the fruit presented was so-so. Coffee and tea were OK! The breakfast room is also kind of small, especially for big people from Holland, who like their space J !

The service we met was EXCELLENT! Very kind people, especially the brothers at the reception desk (Lorenzo and Diego) and their colleague from the night shift (we didn’t get his name). They really made time for us, to make our stay as pleasant as could be!

Also, we found out that Italian people tend to be a bit of surly/have a closed character at first sight, but if you take an effort into making conversation, they open up like beautiful flowers. So a tip from us, if you want something done from Italian people, try asking it nicely first! And say hello (bon giorno), goodbye (ciao or arrivederci) and please/thank you (prego/grazie) all the time! They really appreciate that!!

We had a wonderful stay in Rome and our stay in Marco Polo Hotel really made a contribution to some good memories!! If the Trevi fountain does it’s work properly: we will be back!

Erwin & Agnes Stoof-Schreurs
The Netherlands

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 13, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d269236?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
I like the atmosphere and the position

Marco Polo

Save Review
4 of 5 stars
PaulMaidenhead   1 contribution
Maidenhead
Mar 9, 2009 | Trip type: Friends getaway

I spent a weekend in Marco Polo and I really like it. Is fantastic position to visit the city and the hotel is great, the people working there are keen to customer's satisfaction. I'm sure that next time in Rome I'll spend again my night there and I'll suggest it to all my friends travelling to this great city.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since March 09, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d269236?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The perfect choice for a holiday in Rome!

Marco Polo

Save Review
5 of 5 stars
zborovska   1 contribution
Prague
Mar 6, 2009 | Trip type: Couples
1/1 found this review helpful

When me and my girlfriend arrived by train in Termini Station(the central station)from the airport we were so tired....but we immediately found out the Hotel Marco Polo was only 2 minutes walk away!!!! :-)
At the reception two goodlooking and very kind guys(brothers Lorenzo and Diego) welcome us,giving us all the info we needed and showed us the room that was really brand new.
Infact they explained to us all the rooms had been totally renewed from 1 month!!!!
Large and confortable kingsize doublebed,LCD TV ,wifi,minibar,really couzy bathroom with shower and smart decorations and very clean,like the rest of the hotel!
In the morning we experienced the breakfast room(new as well),so cute:
a buffet breakfast with everything you want included the famous roman "cornetti"(croissant)plain,with jam or creme!
The location of the hotel is fantastic really close to EVERYTHING, i mean close to the main metro and bus station(only 2 minutes walk!)and still close to amenities,monuments,historycal center,bars,so good restaurants,shopping center.
We really can't say anything that was wrong in the hotel!
A better secret to discover the city in a Roman Way is definitely to ask to Lorenzo and Diego...they re from Rome and they know Rome so well!
They ll be interested and available everytime to give you the right and coolest advices
for the day life and for the nightlife!
But if you have an idea to attend a football match at the Stadio Olimpico be careful to ask them infos about SS LAZIO 1900(first team of the capital)or AS ROMA 1927(with more fans) because the 2 brothers...support opposite teams!!! :-D
The hotel totally satisfied our expectations and it helped us to spend an amazing vacation in the world beautifullest city!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 06, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d269236?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wouldn't put a stray dog in it - Stay well away!

Marco Polo

Save Review
1 of 5 stars
EuropeanVacation08   2 contributions
Australia
Jan 26, 2009 | Trip type: Family

After arriving in Rome - this hotel FAILED to schedule our airport transfer which resulted in a VERY scary cab ride into the city costing 80 Euros per car. After some HOSTILE negotiations the concierge was assaulted by the cab driver. The lift in the hotel takes only one guest and suitcase at at time. When you arrive at Reception it is like walking into the pound. The "Quad Rooms" were nothing like is advertised on the website. We were two parties of four adults and we were placed in a room no bigger than a standard bathroom with one VERY OLD STAINED double bed and a set of BUNK BEDS!!! The bathroom was nothing less than septic with mould and scum present all over the bath recess. We were almost tempted to wear thongs in the shower. The shower head was broken and we had to squat to get under it while trying to juggle shampoo and conditioner bottles as there was no shelving in the recess for anything. The toilets were susceptible to not flushing , there were no tea and coffee making facilities and at the risk of getting hospitalised with food poisoning, we refused to eat the stale cereal, warm milk, rotting fruit and room temperature ham (the six pieces that were on display) for breakfast. The reception staff were LESS than helpful and extremely rude and I was called a liar after a dispute about the room size. This absolutely ruined a part of our European holiday. Can I please have that night of my life back???? Warning to future travellers - DO NOT GO THERE - STAY WELL AWAY!!!!!!

  • Liked — Leaving
  • Disliked — Arriving
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since January 26, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d269236?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not worth the price!

Marco Polo

Save Review
1 of 5 stars
SFO_2   1 contribution
USA
Jan 18, 2009 | Trip type: Friends getaway

Marco Polo was the worst experience on our trip. The bed covers smelled of smoke and stench. There were moulds in the bathrooms, breakfast was very average. We paid too much for what we received in terms of quality or service.

The hotel location was good and convienent. I would never go back there.

  • Liked — Location
  • Disliked — Everything else
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 35-49
  • Member since January 18, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d269236?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $166 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Marco Polo? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Rome, Lazio
$183*
Check Rates ABS:HotelCheckRates-d275768?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Rome, Lazio
$133*
Check Rates ABS:HotelCheckRates-d203125?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$190*
Check Rates ABS:HotelCheckRates-d203129?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Marco Polo?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Marco Polo Also Known As

  • Marco Polo Hotel Rome
  • Marco Polo Rome
Address: Via Magenta 39 | 3rd floor, 185 Rome, Italy