After arriving in Rome - this hotel FAILED to schedule our airport transfer which resulted in a VERY scary cab ride into the city costing 80 Euros per car. After some HOSTILE negotiations the concierge was assaulted by the cab driver. The lift in the hotel takes only one guest and suitcase at at time. When you arrive at Reception it is like walking into the pound. The "Quad Rooms" were nothing like is advertised on the website. We were two parties of four adults and we were placed in a room no bigger than a standard bathroom with one VERY OLD STAINED double bed and a set of BUNK BEDS!!! The bathroom was nothing less than septic with mould and scum present all over the bath recess. We were almost tempted to wear thongs in the shower. The shower head was broken and we had to squat to get under it while trying to juggle shampoo and conditioner bottles as there was no shelving in the recess for anything. The toilets were susceptible to not flushing , there were no tea and coffee making facilities and at the risk of getting hospitalised with food poisoning, we refused to eat the stale cereal, warm milk, rotting fruit and room temperature ham (the six pieces that were on display) for breakfast. The reception staff were LESS than helpful and extremely rude and I was called a liar after a dispute about the room size. This absolutely ruined a part of our European holiday. Can I please have that night of my life back???? Warning to future travellers - DO NOT GO THERE - STAY WELL AWAY!!!!!!
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