Booked the lovely suite that the B&B has on the 2nd floor back in October 2008 for our anniversary in April. Telephoned the hotel, stated that it was the suite on the 2nd floor, e-mailed confirming this, asked for the price and again confirmed that this was the suite and not just the rooms on the 4th floor. Was told yes, not to worry and everything would be fine. His English was perfect, so I booked the suite. Turned up and was taken to the rooms on the 4th floor, explained I had booked the suite on the 2nd floor. Was told that room wasn't available and it was the smaller room or nothing. What could I do in Rome on Good Friday. It was like Joseph and Mary in Bethlehem. I was really dissapointed to be treated like this and felt ripped off as we had been sold the suite but just got a room. I had paid €60 per night extra on top of the normal rate to get the suite. I asked for the reduction but all of a sudden nobody in the Hotel could speak any English anymore. I wanted to go beserk but it was our anniversary and I didn't want to ruin it even more. We were only there for the weekend. I have written to the owner asking for some money back, will see if I get any joy. The hotel in itself is very good. It's location is perfect, the rooms are clean and tidy and they provide free refreshments. This was my third stay, and I had seen the suite previously so you can see why I was dissapointed. We still had a good time but if I ever went to Rome again I wouldn't stay here as they ripped us off and I wouldn't recommend the place to anyone.
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