The only good thing about this hotel is its location. It is indeed just steps from the metro stop and is close to the Vatican if you plan on spending significant time there. However, we found that the information provided on the website was very misleading, effectively claiming a sort of religious status based on its location, citing the “serious atmosphere”. The atmosphere was unremarkable and the staff were unfriendly and unhelpful.
Most importantly, it lacked the air conditioning its website information said that it had, a serious shortcoming in the summer months. The one feeble fan provided had no effect and the hotel management and staff were unable and unwilling to remedy the situation.
We had booked four nights (this hotel being the only disappointment and the most expensive, among 8 hotels booked for our 4-week holiday) and after sweltering through one night, we found another better hotel for the same price through a fellow traveller. When we went back at noon to check out, the San Pietro staff insisted that we pay for all 4 nights despite staying only one night. It was only after extensive discussion that they backed down and we left after paying for the one night.
The breakfast area was extremely cramped, served in a very small area in front of the reception desk. The food was acceptable but minimal. The service was grudging.
The room was booked as a quad room, but was barely large enough to squeeze between the beds. The beds themselves were reasonably comfortable.
Keys had to be left with at the front desk for the day, not uncommon in Italy. However, the staff lined up the keys on the desk for anyone to help themselves, and with the poor attitude of the staff they certainly did not seem to care who took them, rightful guest or not.
In sum, this hotel might be acceptable if you are traveling as a single or couple in the cooler months, want to be close to the Vatican, don’t keep any valuables in your room, and book this hotel at a considerably lower price than others.
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