Grand Hotel de la Minerve was recommended to me by a close personal acquantance who had frequently used the hotel many years ago. After he had raved about it so much, we decided to proceed and book 3 nights there. Unfortunately from check-in to check-out the service was horrendous! After pulling up to the hotel, there was no bellman to handle our luggage. Check-in was all but welcoming. After reaching the room, we were on the second floor in a corner room with a window which barely let in any sunlight. The room was standard. It felt more like a business hotel than anything, but generally clean. We asked the concierge for recommendations of restaurants in the area and he seemed almost baffled and ill prepared to respond to our questions. Another incident with the night concierge where we asked for help, he had advised he would get back to us with a reply. After a couple of hours, we went downstairs and asked for an update and he said there was no luck. There seemed to be no real desire to service the guest. Check out service was equally horrendous. My husband brought the bags downstairs to the lobby, pulled the car up to the hotel and put the luggage inside with no assistance from anyone in the hotel. 5 star luxury I DONT THINK SO!!!!!!!
Terrible service--- YOU CAN DO BETTER IN ROME!
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