We had booked this trip, 10 days, months in advance with travelocity. So we get to the hotel and and we are in this big lavish sweet. Later that night, they tell us they have to move us to another room, becuase they over-booked, and didn't have enough room. So we thought, ok. We had also brought an extra person on this trip. We had called the hotel and travelocity. This person speaks Italian, so we made sure she called to verify, months in advance. So they say that they are going to charge us 500eu for the extra 9 days. This was not acceptable, because we had paid extra for this person through travelocity. They said there is nothign they can do. So we are up in our other room on the 4th floor. Later morning the next day, the person at the desk told us that there was a ripped curtain, and we were going to have to pay 100eu for the curtain. We did not rip this curtain, we had just gotten into the room. So that was our bad stay with the hotel. There were some good things. The cleaning service was nice. The workers were nice for the most part. The breakfast was typical Italian breakfast- light. The hotel is ok in location. It takes about 10-15 min to walk to the nearest metro, which isn't bad. I would love to say we loved the hotel, but there we just some of these issues.
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