We choose this hotel as a result of the reviews on this website. The location is terrific if you want to be close to Vatican City, as it is only a few minutes walk. The room was okay, a little musty. The staff were not friendly, we rarely saw them smile. We had a miscommunication inwhich we thought we had transportation arranged and someone from the hotel would pick us up. After waiting awhile, we contacted the hotel to learn that it had not been arranged. We took a taxi instead, and it was cheaper anyhow. When we arrived at the hotel, the individual working wanted to see a copy of the confirmation. We did not have a printed copy, but I informed him it was on my Blackberry. The gentlemen then was insistent on reviewing my Blackberry emails. He was quite persistent to demonstrate that they had not made a mistake about the transportation pick up. We were not concerned, took it as a miscommunication, and planned to forget about it. The gentleman continued to be persistent wanting to review my Blackberry (which had a poor signal) to locate the multiple emails regarding the transportation arrangement. We felt he was more concerned with proving himself correct than checking us in. We were not even going to mention it once we arrived at the hotel, but he continued to bring it up. Unfortunately, that is the annoying memory we have of the hotel. Breakfast okay, lots of bugs flying around the food. The best part, again, was the location.
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