The worst problem in this hotel is its staff. Unhelpfull and unforgiving in the quest to achieve nothing for their guests. A good description for this hotel would be " circling vultures". I have unfortunately had to stay a while within its walls but never again. The untruths and constant battles with billing of internet services. The creative accounting for meals. The lack of access to telephone or even a power sockets. I never had problems with cleaning on the 6th floor. Just the broken lifts which prevented me getting to it. This place has so far left me with a bad taste of Italy a country with a legendly reputation for food. In the palace hotel it would be a myth! If anyone tries to send you here refuse! Even if they have grounded you.

This is the worst hotel we stayed in in our life, it is a real dump; half a star is more than enough for this garbage. No heaters in the rooms, no towels in the bathrooms, the frozen food they serve is ... frozen, the rooms stink, no electrical plugs, an old 14 inch tv with a worn out remote control with5 italian channels only, nail debris on the carpet, hair in the food....It was a night of hell; we froze, got out at 6am on the first bus (50standing people, 25 seated) to Fiumicino airport although our flight was at 5 pm.
Who awarded them the stars ? How can there be such a rip off in Europe?

Booked into the hotel by Alitalia as I was doing some work on their behalf ie no choice of hotel....
I've stayed in hotels the world over and this is actually the worst. Room on fifth floor actually has no power points or desk to work at (obviously not geared towards the business traveller then.) Along with this, reception is chaos, checking in is like trying to get a pint in a London pub on New Years Eve, i also actually had to double check with reception that the restaurant was one and not a soup kitchen.
Room & public area filthy. Staff generally have the "why the [--] are you asking me" approach.
Please, if you have the choice, don't come here...I will be complaining bitterly to my boss.

Needed hotel for 12 hours pending flight to Tokyo. Booking agent at airport arranged this "4*" hotel for Euro130. Hotel old and tired and management obviously lacking any concern about maintainence (own footpath had missing cobbles and was full of litter). In fact the whole area was a haven for grafitti and litter. Free transport to airport only saving grace although A/C on bus broken. Would not recommend!