We stayed with them as a part of an Insight tour. Oh my, words will fail to describe how much I disliked this place, it's neighborhood, but I'll try.
While Paris gets a bad rap about being dirty, as of my last visit in Oct 08, it's undeserved, while Rome, the "Eternal City" where it's citizens dress so nicely, have really let their city go to pot. Graffiti everywhere, trash, homeless, beggers, gypsies, and enough people selling fake Omegas, Rolex's, Mont Blanc pens, and LV bags to choke a horse. While all this is bad, and detracts significantly from the history of this cradle of civilization, lets concentrate on the hotel.
Where to start; how about mold and water damage on the walls? Or the bathroom, with it's broken toilet seat, trim coming off the door, mold in the shower. The tour director asked if we reported the seat being broken, my response is simply don't they clean it daily? Shouldn't they have noted the issues? That is the problem in a nutshell, the management does not notice.
Now I've never run a hotel, but I'd be looking for new cleaning staff if they could ignore the state this place was in. The remote for the TV had no battery cover, and a year old piece of scotch tape trying (and failing ) to hold the battery in.
The dining room (a bright spot by appearance in this wreck), had major issues. Our last day there the staff were in tears, and the eggs looked like warmed-over leftovers from the previous day, ugh. Seriously unhappy people not working, not bringing you coffee, and sullen when you interrupted whatever was going-on.
How they can claim four stars, even in Italy, where let's be honest, hotel ratings standards don't seem to match the rest of Europe, is beyond me.
To sum it up, I disliked this hotel with just about every fiber of my being. We only stayed because we were a part of a tour group, otherwise, we would have been so out-of-there.
And yes, it is close to the Termini Station, but in Rome, that's not a good thing. The neighborhood is not one you want to take a casual stroll through after dinner. Even the little square in the front of the hotel, with the overflowing trash bins and permanent homeless people camped out points to this being a neighborhood in decline.
It's a pity that for all the attention the people of Rome spend on looking good, they don't seem to take more pride in their beautiful city.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
