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Ateneo Garden Palace Hotel: Traveler Reviews


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70% Recommend
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I'd like to think they were being ironic using Palace, but they were not...

Ateneo Garden Palace Hotel

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1 of 5 stars
TravelLab   22 contributions
North Yorskhire
Jan 4, 2009
1/1 found this review helpful

We stayed with them as a part of an Insight tour. Oh my, words will fail to describe how much I disliked this place, it's neighborhood, but I'll try.

While Paris gets a bad rap about being dirty, as of my last visit in Oct 08, it's undeserved, while Rome, the "Eternal City" where it's citizens dress so nicely, have really let their city go to pot. Graffiti everywhere, trash, homeless, beggers, gypsies, and enough people selling fake Omegas, Rolex's, Mont Blanc pens, and LV bags to choke a horse. While all this is bad, and detracts significantly from the history of this cradle of civilization, lets concentrate on the hotel.

Where to start; how about mold and water damage on the walls? Or the bathroom, with it's broken toilet seat, trim coming off the door, mold in the shower. The tour director asked if we reported the seat being broken, my response is simply don't they clean it daily? Shouldn't they have noted the issues? That is the problem in a nutshell, the management does not notice.

Now I've never run a hotel, but I'd be looking for new cleaning staff if they could ignore the state this place was in. The remote for the TV had no battery cover, and a year old piece of scotch tape trying (and failing ) to hold the battery in.

The dining room (a bright spot by appearance in this wreck), had major issues. Our last day there the staff were in tears, and the eggs looked like warmed-over leftovers from the previous day, ugh. Seriously unhappy people not working, not bringing you coffee, and sullen when you interrupted whatever was going-on.

How they can claim four stars, even in Italy, where let's be honest, hotel ratings standards don't seem to match the rest of Europe, is beyond me.

To sum it up, I disliked this hotel with just about every fiber of my being. We only stayed because we were a part of a tour group, otherwise, we would have been so out-of-there.

And yes, it is close to the Termini Station, but in Rome, that's not a good thing. The neighborhood is not one you want to take a casual stroll through after dinner. Even the little square in the front of the hotel, with the overflowing trash bins and permanent homeless people camped out points to this being a neighborhood in decline.

It's a pity that for all the attention the people of Rome spend on looking good, they don't seem to take more pride in their beautiful city.

  • Liked — That I only had to stay three days.
  • Disliked — The broken toilet seat, the moldy walls, the eggs saved from the previous day...
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2008
  • Visit was for Quality time with family
  • Traveled with Large group or tour
  • Age group 35-49
  • Member since July 08, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $244 (year-round)
bugs in the bed

Ateneo Garden Palace Hotel

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1 of 5 stars
peterwellington   1 contribution
wellington
Dec 15, 2008

arrived there on the 25th november, the hotel is in a very "ordinary" part of town about 2km walk from the main station. something you wouldn,t do at night. when we were ready for bed pulled the bed covers back to find a large bug running across the bed sheet and lava eggs under the pillow. the hotel staff were rude and didn,t want to know. finally after a standoff they moved us to another room.
i have never stayed in a hotel were the staff are so rude and unhelpful. would not this hotel recommend to anyone.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay November 2008
  • Visit was for Romantic getaway
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since December 15, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d259742?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $244 (year-round)
Be Careful

Ateneo Garden Palace Hotel

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1 of 5 stars
garyMelbourne   2 contributions
melbourne
Dec 1, 2008

Was very excited having met my wife after 2 weeks apart(she was in europe with girlfriends) After checking in thought the hotel was lovely had a shower and after locking all valuables in the safe went out for dinner One hour later returned to room and safe was gone room ransacked no sign of forced entry. Luckily passports were at reception No help from desk staff who wanted us to go to police we had them tell the police to come to the hotel after all we werent robbed on the street After being put in a much smaller room with single beds in the morning they tried to make us pay for the room with no cash or credit cards this was never going to happen which they did not get. If you stay here do not leave valuables in your room We were not the only ones this happened to

  • Date of stay October 2008
  • Visit was for Quality time with family
  • Member since September 11, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Enjoyed our stay

Ateneo Garden Palace Hotel

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4 of 5 stars
tlc_too   8 contributions
BC
Nov 16, 2008
1/1 found this review helpful

We stayed in this hotel for 3 nights as part of a Trafalgar tour. Our room was on the ground floor so had french doors out to a very private patio - nice to sit out in the evening. The room itself was very comfortable, clean and with a full bathroom with tub. Others were not so lucky having only a very small shower. The breakfast was the usual variety of pastries, cereal, yogurt, etc which is more than enough for me. The staff were very friendly even if they didn't all know alot of english - they had our keys out and ready for us before we even asked! There was only one computer set up with internet in the lobby but at least it worked - in other hotels we weren't so lucky. The hotel itself was conveniently located near the Termini train station where one could get on the Metro or catch a bus to almost anywhere in the city. There were also restaurants and grocery/wine stores handy. All in all we enjoyed our stay - this hotel had everything we needed.

  • Liked — Location, cleanliness
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Quality time with friends
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since July 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d259742?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $244 (year-round)
Can Do Better

Ateneo Garden Palace Hotel

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2 of 5 stars
spartan77   1 contribution
Western PA
Oct 8, 2008

A very basic hotel. Nothing fancy and not located in the best area of the city. Somewhat inconvenient to get around to the main tourist sites in Rome. Some rooms have a tub/shower while some have only a very tiny shower. AIr conditioning is a joke. We complained each day and were told each day that is was being worked on. A/C cannot be left on when you leave and it didn't cool anyway. Upon return, room was often over 90 degrees. Sleeping was miserable in the heat. You can do better looking elsewhere!

  • Disliked — Lack of sufficient air conditioning
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Quality time with family
  • Traveled with Large group or tour
  • Age group 35-49
  • Member since November 05, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d259742?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $244 (year-round)
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Ateneo Garden Palace Hotel Also Known As

  • Hotel Ateneo Garden Palace
  • Ateneo Garden Palace
Address: Via dei Salentini 1/3, 00185 Rome, Italy