I would say by far this was the best service we received at this hotel in our whole trip to Europe. When we walked in the door and while we were checking in the first thing the host did was pull out a map and mark exactly where we were at on the map. He then circled all the hotspot that we needed to see along with the closest bus & metro stop and even gave us the bus numbers. Upon arriving late, 9pm, we were upgraded to a balcony room which was wonderful. Room was large enough and ensuite bathroom was nice, both were very clean. There was a lift that was plenty spacious but we were only on the 1st floor so always chose to take the stairs as was faster then waiting on the lift. Breakfast was included in the price and plentiful, consisted of breads, cheese, fruit, cold cereals, several juices to choose from and hot drinks to order. Hotel also had a bar for drinks, computer was supplied but it cost for the internet at 1 eruo for 10 minutes. Only complaint was that the 1st floor where our room was it had a heavy smell of smoke from cigaretts, as I belive there was a staff room on that floor. Even though the smell was strong in the hallway are non-smoking room never smelt. We did have a street side room with large window that opened to the balcony but when window was shut was very quite, didn't hear much noice at all. Another service the hotel provided for us, at cost, was a car service to and from the hotel. A little pricy but we thought was worth the money since we arrived in the city at 8pm and left at 4am, we never had to worry about how to get to and from. Hotel is a little off the beatin path but only about 5-6 blocks from busy tourist section. We used the Ciao Roma tourist buses, the hotel sells tickets you can purchase them from them & then they call and arrange for you at a pickup. You pay a partial fee to the hotel and they give you a ticket then you present ticket to driver and pay the remained to him. The bus service took us to all the major tourist spots that you would want to go to, they are general pickup/dropoff spots so you do have to do alot of walking. Finding the bus stops took a little bit but you just have to look for the blue bus stop signs as there are several different type of tourist buses and you have to make sure you get on the right one or your ticket is no good. Hotel host was always very willing to give us directions or recommendations upon our asking. Would definately recommend this hotel and book again upon a return trip!
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