This hotel is in very poor condition and in need of renovation. I stayed in this hotel as part of a tour group, and our rooms were not ready when we arrived after a 14 hour train journey, so we were asked to put all of our luggage into one of the few rooms that were actually ready for us, then go sightseeing for a while. As two of the women on our tour closed the door to one of these rooms, the handle did break, and they informed reception on the way out. When we arrived back to the hotel, hotel reception told them that they were not opening the door to the room for them to access their luggage until they paid 150 euros. In retrospect, that's when we really should have contacted the police.
This is a very old hotel, everything is about to break, and management will never, ever give you an opportunity to speak with the manager. We tried for two days to get in touch with her, but nobody would listen. Management claims that these women inflicted damage that required them to replace the entire door frame, and tried to point at crumbled and broken wood to prove their point. If a door suffers that type of damage as a result appropriate and reasonable use, it's just old and deteriorated, and I guess this is how the hotel finances its renovations.
The women on our tour paid the money, but management were very rude and unwilling to co-operate when we asked to see an invoice for the "repairs" they claim to have done on the door, nor were they willing to provide a short statement for the insurance companies that these women will need to follow it all up with.
This hotel is not in a convenient position, you need to take the metro to the second last stop on that particular rail line, then wait/hope for the next bus that will take you to the hotel.
On the upside, the rooms were very, very big, and had much better kitchen facilities than we expected, and very large bathrooms.
Overall, I really unsatisfying (and expensive) stay at this hotel.
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