We booked through Booking.com which had good reviews of the hotel. The owner demanded payment in full the first night, in cash. The hotel was a dump. The room did not have heat, the neighborhood was not safe. We left after one night. The owner refused to refund any money. When I called Booking.com, they were told by the hotel that they only collected for one night. They lied about collecting for four nights. They said our receipt was not valid because it did not have the hotel ID number on it (how would we know this was required?). When I called the hotel again, the woman only screamed at me in Italian, would not even allow me to get a word in edgewise. The hotel basically robbed us of our money, then lied about this. These people who run the hotel are not honest.
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