Stayed at the hotel for three nights. Booked there by CHA travel, a student travel group that also has adult tours. We were an adult tour. None of the smoke detectors were in working condition on any of the floors that I visited. All of the smoke detectors had their "guts" removed. When we complained to the management, we were told that it was o.k. because Italy didn't have a smoke detector law. I am not sure about that, but it didn't make our stay any safer. I would not allow my child to stay there, and we would not have stayed there if we had any other option. We did not receive our hotel itinerary until shortly before the start of the tour in the U.S.. The hotel looked good on its web site. Problems from the beginning. When we checked in there were not enough singles for our group. We had a number of single adults traveling with us. We were told that CHA was aware of the problem, but simply told the hotel to book anyone with the same last name into the doubles. That didn't solve the problem. The night manager in charge on one of the nights we were there was very obviously intoxicated, and smoking as well ( remember there were no noticeable working smoke detectors). When one of our group shouted at him to put the cigarette out, he put it out on the computer keyboard. Many complained about the lack of security. Many doors were found to be open when we returned from out day tour. One of the group complained that her mini-bar had been opened and all of the contents removed. She complained to the manager that she would not pay for the contents. After some discussion , he agreed. Many were charged for phone calls thay didn't make. We didn't find out about the charges until we were ready to leave for the airport when we checked out of the rooms at 4:00 a.m.. Our tour guide, who was excellent, told us just to leave the hotel as he did not want us to miss our plane. A person who was with another group was arguing with the manager about phone calls he said he did not make. I don't know how his problem ended as we left for the airport. Phones not all in working order. Some people did not receive wake up calls. It was especially bad on the morning that we left for the airport. Message light were on, but no messages. Breakfast good. Dinner poor. Good location near the termini. Very disappointed with CHA for booking us into this hotel
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video