We had 4 nights here. Beds were comfortable and location was great. Great restaurants just around the corner, bus stop at the door and walking distance to Trevi. Owner/Manager not very friendly or helpful but this didn't spoil our stay. Breakfast simple but good, in nice room. Would recommend for the budget traveller. Good value for the location.

My son and I stayed at this hotel for 4 nights. While the room and bathroom were quite small, it was very clean. The location of the hotel was excellent: just a short (downhill) walk to Trevi, Pantheon, Spanish Steps and cheap eateries. The bus stop for Termini is just outside the front door. It is on a noisy street, but with the windows closed you really don't notice, Breakfast only small but sufficient. Would stay again and have recommended to others. You do have to pay an extra 8Euro for air-con.

Our stay was booked as a surprise gift by our son: he chose this hotel due to its central location as I am unable to walk very far for medical reasons. On arrival we were informed that our room was unavailable "due to illness of female occupant". Yeah right. I told the guys on reception that I was a doctor & would be happy to see the (alleged) sick woman but I was denied access. Despite our protests about having a firm booking which amounts to a contract, they were having none of it. They said they had instead booked us into another hotel with whom they "had an arrangement". The other hotel was over half a mile away (further away from the city centre) - no joke when your mobility is limited. Of the 2 guys, the taller Italian one was up for a stand-up row, arguing that the alternative hotel was just as close to all the places we'd want to visit. No it wasn't. What was so annoying was that we were given no choice: a refund wasn't offered, nor was a suitable alternative. If there really was an ill woman, she could have been moved out to another hotel and claimed on her travel insurance. It was clear that there'd been a double-booking, the hotel was lying to us, and we were simply the fall-guys. We were dealt with totally unsympathetically. There was no excuse for this. No compromise was offered. The alternative hotel was poorly located for our needs but we had no real choice but to relocate there as our stay was a short one and looking for alternative accommodation was not a realistic alternative. Hotel Fiori deserves to burn down for the way it treats its customers.

I must agree with the previous reviewer. This is the worst hotel I have ever had the misfortune of staying at. The manager, who is also the owner, is one of the vilest people I have ever met. Our visit to Rome was completely ruined by the stay at this hotel. If you are a seasoned traveller and have experienced unpleasant stays in hotels then the experiences you have had will in NO way prepare you for the experience of staying here. If you want to give your hard earned cash to someone who should in no way work in a service industry then by all means stay here but if you would rather support others who do or at least pretend to like customers then avoid the Hotel Firoi at all costs.