Our stay was booked as a surprise gift by our son: he chose this hotel due to its central location as I am unable to walk very far for medical reasons. On arrival we were informed that our room was unavailable "due to illness of female occupant". Yeah right. I told the guys on reception that I was a doctor & would be happy to see the (alleged) sick woman but I was denied access. Despite our protests about having a firm booking which amounts to a contract, they were having none of it. They said they had instead booked us into another hotel with whom they "had an arrangement". The other hotel was over half a mile away (further away from the city centre) - no joke when your mobility is limited. Of the 2 guys, the taller Italian one was up for a stand-up row, arguing that the alternative hotel was just as close to all the places we'd want to visit. No it wasn't. What was so annoying was that we were given no choice: a refund wasn't offered, nor was a suitable alternative. If there really was an ill woman, she could have been moved out to another hotel and claimed on her travel insurance. It was clear that there'd been a double-booking, the hotel was lying to us, and we were simply the fall-guys. We were dealt with totally unsympathetically. There was no excuse for this. No compromise was offered. The alternative hotel was poorly located for our needs but we had no real choice but to relocate there as our stay was a short one and looking for alternative accommodation was not a realistic alternative. Hotel Fiori deserves to burn down for the way it treats its customers.

I must agree with the previous reviewer. This is the worst hotel I have ever had the misfortune of staying at. The manager, who is also the owner, is one of the vilest people I have ever met. Our visit to Rome was completely ruined by the stay at this hotel. If you are a seasoned traveller and have experienced unpleasant stays in hotels then the experiences you have had will in NO way prepare you for the experience of staying here. If you want to give your hard earned cash to someone who should in no way work in a service industry then by all means stay here but if you would rather support others who do or at least pretend to like customers then avoid the Hotel Firoi at all costs.

DO NOT STAY AT THIS HOTEL! The manager who is also the owner is the rudest man I have ever had the misfortune to come across!

I am that insensed by the hotel I have just got in from the flight home and wanted to warn people not to stay here asap!

We did not see the reviews on this website until we were due to depart the next morning and it was too late but am hoping others will think before booking!

We were a party of 3 and they refused to allow us to sit together at breakfast and the staff were screaming at us for even asking for the tables to be placed together this resulted in one of our party falling badly and the manger displayed the same attitude as his staff did he did not even ask if they were injured even thought they hot their head on the floor!


There are an abundance of nice hotels in better locations than this at a fraction of the price with better staff!


The location is noisy and has the smallest lift you can imagine. Entrance to the hotel is through a dark lobby used by work places and people who live on the floors below the hotel! If the lift does not work you have to walk 3 floors before you even get to the reception for an unwarm welcome!

Beware stay here and risk having your trip spoiled!

When my wife and I arrived, the en-suite room we had booked was not available. We were put into a tiny room without a bathroom but with a shower and sink inside the room. As we arrived at 11pm, there was not much we could do about it. We were moved to an acceptable room for the 2nd and 3rd nights. We had to haggle considerably when we checked out to get a 5o euro discount for the first night rather than the 30 euro that was offered. The Man at the desk had a very aggressive nature. Overall the hotel was OK. it is fairly central, with a good location for those wishing to walk everywhere, being between the Collosium and the Town Centre.