where to begin........
this has to possibly be the most unprofessional, rudest, most vile hotel that i have ever stayed in.
having been to rome before the hospitality is always second to none, so to my surprise (at what turned out to be the manager of the hotel) was the most unpleasant italian that we could hope to meet. he decided to tell us that we where far to early and that we could not put our bags in the room, for us this was fine as we were ready for some food anyway. we asked if we could leave them in the baggage hold, to his reply of a grunt and never making eye contact, he decided to dump the bags in the middle of the hallway and tell us that was simply not possible. not one for an argument and a desire for some real food we left (taking all our valuables) and headed out for the day. we returned later that evening to find our bags still in the middle of the hallway not taken up to the room to which we were allocated. we went over to the reception and to our delight (or so we thought) a new shift worker who didn't believe that we were staying there and having to show him all our documents again. as shocking as it was believable he managed to be ruder than the so called manager.....
the room was cold dark and quite frankly depressing. the shower was not big enough for anyone who would dream about having more than one piece of pizza for lunch, and the amenities looked like disinfectant (sorry to say we didn't use our moneys worth!)
this review could go on but my simple solution for anybody who is thinking about staying in hotel fiori FORGET IT. we left on the second night after we we rudely awoken, because there was a complaint against us, only to find out that in fact it was the room next door. the night shift person did not come back to apologize but to simply scream at the other guests in the room, stating that being foreign and staying in this hotel was a bad choice, for it was really for italians. i can assure you this much, no italian in there right mind that would want to stay in this hotel.
on the other hand check yourself into hotel CAMPO DI FIORI (please don't get this mixed up!) and receive the treatment of royalty for an extra 25 pounds. it is extremely professional and location to die for. Have a glass of wine on the roof terrace or simply sit in the lobby and relax. Oh by the way hotel campo di fiori HAS a baggage room!!!!