Not only were the office staff hostile and no help, they seemed annoyed that you were there at all. Very uncomfortable situation. Spoke to others in the hotel and all felt the same and were going to write reviews. Booked this hotel on the advice of trip advisor. Very disappointed in the entire stay. Shuttle services were very limited and costly and not great communication about actual times and costs in the ad. When I arrived at airport at 1:30 in afternoon I called the hotel, tired and more than willing to pay to get there, I was told they wouldn't pick up until 4:00 p.m. when I asked what was my best option to get there from airport they said try the taxi, taxis did not want to take anyone unless they were going all the way into the city. Took me 2 hours to get 6 kilometers by city bus. Very hostile wait staff, kitchen (breakfast especially).
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