We stayed here for 3 nights that were terrible! I must first say the benefit was the location, the roof top view was incredible at night (when they would actually let you up there), and Pietro who served breakfast and drinks. Pietro was very kind and so helpful to all of us.
To start off, we were told that there was ample parking for us. Were in a group with 9 cars. Well, were were stuck in their alley way blocking cars that were none to pleased with us. This was the unpleasant end to trying to locate the hotel. After no help from the hotel, we located places to park around/near the hotel. The next day we checked on the cars only to find that 2 of them had been towed. The hotel made a phone call in which they were not willing to translate! Lucky for us we had someone in our group that spoke fluent Italian. $600 US dollars later we got them back.
Check in was very confusing and the gentleman did not seem to care for Americans. He seemed to be very demeaning at every opportunity throughout our stay. We learned not to ask him for anything!
Our room was a triple that was very cramped but a pretty room. The view from the room was the gorgeous! The last day that we were there the group began talking and realized that all of us had noticed mysterious bites on us....bed bugs!!! Yes, bed bugs! We spoke with the front desk with no attempt to assist us or concern. One member of the group also had a necklace stolen from the room while we were gone to dinner. We were gone about 2 hours at the fabulous restaurant around the corner!
Nonetheless, we abruptly checked out and contacted our hotel in Sorrento and took off. We didn't care if we had to pay for the last night or not.
I do not recommend this hotel at all unless changes have been made. It took 3 weeks and medication to treat the bites. I loved seeing the Vatican, roman forum, and coliseum yet I wish we would have known all of this before hand.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
