We had problems with our other accommodation in Rome and were desperate to find a new place to stay when we stumbled across Hotel Indipendenza. We were greeted by a friendly, sincere and enthusiastic clerk who made arrangements immediately for us 3 people to stay in one room. The room was clean, pleasant, adequately spacious and the ensuite bathroom was also well-kept, well-spaced and very clean. It is perfectly located just around the corner from Roma Termini within 5 minute walking distance and very safe and a very decent cheap price. All our clerks were well-informed of good places for sight-seeing, activities, reasonably priced food and spoke english very well and they were all eager to offer any help. They were always genuine and attentive, sincere and in a good mood!
Due to the short-notice of our stay at Indipendenza, we had to check-out of the hotel before the end of our trip. What really touched me was that the night before our last day of staying at the hotel, the clerk made arrangements with a nearby hotel that was just as good quality and fair priced, so as to ensure that we will enjoy our stay in Rome without further problems and worries! Now that is real, genuine care towards your clients!
Even more of a surprise was that after we left Rome, we unexpectedly had to return to Rome after a week during transit to Venice with a 14 hour layover. If we were to leave our luggage at the Roma Termini luggage storage for that long, it would have costed us about 30 euros extra, which was too much for us as students. So with no where else to turn to but remembering clearly of Indipendenza's hospitality, we called them at 01:00 in the morning. To our great surprise and comfort, they answered the phone promptly and immediately agreed for us to leave our luggage with them free of charge for the entire day. A week after that we returned to Rome again, also with a long layover time, and again, their services were still constant and impeccable!
The hotel really made our trip to Rome very enjoyable, being our wonderful place of rest at the end of every busy and fun-filled day. I would definitely recommend Hotel Indipendenza to everyone, anytime, always!
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