I have reviewed this hotel once for our last stay. We just got back from Rome and my husband and I stayed at Hotel Art for a week.
The service is not the same, their attitude has changed and they are not friendly.
The staff are the same as our last stay but they have an unfriendly attitude, the hotel owns one wine opener, the guy at the bar had to come and open our bottle of wine and take the opener with him. The staff don't go out of their way to do somehting for you, when you ask them a question or request information they don't really want to do it, they look like they are pushing themselves. This experience was with the older staff, there were couple of new people which were much nicer and friendlier. The aircondition gets shut off from the front desk, I called from the room to ask them to please turn the air off, they didn't, after five minutes I called again and they guy in front says when I'm finished with what I'm doing I will turn it off. Most the hotels in Rome have breakfast included, so don't get excited about their breakfast, the breakfast used to be great but it's not as good of a quality as it used to be. At the last night of our stay, I requested an address to an Osteria which we had been before, he writes the address down on a post it and I kindly requested to show me where it is in the map and he responded he doens't exactly know where it is, without even asking or wanting to find out. We requsted for a scale to weigh our luggages before leaving, they said we only have two scales which are in our two suites, after an hour and my husband's effort they gave us the scale. It's the little things which make your stay very special. We had to wait for everything, call a few times and they made us feel like if they do somehting for us after our secound call, they are doing us a major favor. You would think that a four star hotel has to give you a good service more than one wine opener and two scales.
Overall the service is just okay, the mojority of staff besides the bell man and two of the new people are just very unfriendly, lazy and their attitude is very poor, I wouldn't stay there again. We go to Europe and especially Italy once a year and this was not a good experience at all, I call it an extremely average experience.