Just discovered this site, but it seems from other reviews that things haven't changed much and others have had similar experiences. Stayed in July 2006 for just under a week.
5 stars for the location, which is a genuine short walk down into the city. Views, at least from ground level, somewhat overstated. Not exactly quiet; the place seems to be above a main route to one of the area's hospitals, so the peace is regularly punctuated by those odd Italian sirens. Something which comes with the central location, I suppose.
3 stars for the actual accommodation. We stayed in a ground floor flat, which was adequate, but a little dark and the bathroom in particular was fairly dingy, with mould in places. A mish-mash of furniture, more substantial pieces mixed with the ubiquitous chipboard, for example in the kitchen.
0 stars for the the attention received and the attitude of the owner. She is straight from the Basil Fawlty School of Customer Relations, and clearly a star pupil. Her condescension was amusing at first, but when this turned to downright rudeness it ceased to be. Having previously insulted a colleague of mine at work and the whole of the south of Italy, she accused me of being "stupid" for having the temerity to try and change the time of a taxi to pick us up from the airport. Note the tone of her replies to other complainants.
Incidentally, in the time we were there we saw no-one else, neither staff nor representatives of the owner, nor any other guests. This is not a complaint, just a comment.
I hope these observations will make you make an informed decision as to whether or not to stay here.