Me and my wife are very surprised to see all the positive reviews on Contilia. We had the worst possible experience here. We booked two days from an online website in the US. We arrived at the hotel and soon after, my wife didn't feel safe in the neighborhood. That termini area is somewhat shady. The room was in a pretty run down condition. Shower door was broken, there were stains all over the comforter (white ones, use your imagination), AC didn't work properly, ornaments, towels, furniture all in very bad shape.

This is the good part so far.

We wanted to check out from this hotel after our first day. The manager didn't let us, said we had to pay for the entire duration of the reservation. We kindly said we don't feel safe here and the rooms are in a pretty bad condition, the manager and the staff argued very aggressively saying it is impossible for us to check out early, kept saying they have a 48 hour cancellation policy. They did not understand the difference between cancelling a reservation and checking out early due to customer dissatisfaction. I insisted on not paying for the second day as I had no intention of staying here and the manager called the police. Then he started yelling at us and told us to evacuate our room in 10 minutes or he will throw away our stuff on the street. At this point, he is calling the police to make us pay for the second day AND he is throwing our stuff on the street, notice this guy's logic. He even showed us the finger (with his arm, Italian way). It was so ridicilous that the term unprofessional does not even begin to describe the staff at this hotel.

We waited for the police for a while, they didn't show up. In the meantime, the manager was making calls to the station from his cell phone. Most probably the police could not have done anything anyway since they had no check out policy stated anywhere - but we offered half price for the second day so that we can go on our way and not waste the entire day waiting for the police. They took the offer with much animation and showmanship.

Stay at this ridicilous establishment at your peril.

This is a great hotel only a couple of short blocks from Termini. I stayed 2 nights and my room was spotless. The front desk people were wonderful and offered nice restaurant suggestions nearby. The breakfast selection was above average with good food. All was wonderful here and I would return again. Although this was close to the station my room was very quiet and the walking back to the hotel after dinner was fine. This was an excellent choice for me and a very good value!

A really nice hotel, don´t know if I just had luck to get that nice room I got. But is hard to understand that this nice hotel only have 3 stars. If you look at it overall-then yes I can see why the hotel only has 3 stars.
They don´t have laundry services (but there is several around the hotel), or room services-which is some of the needs to be ranked at a 4 stars hotel.
But the rooms (or my singel room) are really nice and beatiful. (the standars are high at this hotel!!) And clean too! The bathroom with marmor floor felt new and fresh, well in fact the whole hotels marmor floor felt new. They sure know how to clean there. Many hotels have nice decorations, beutiful designs and so on...but unfortely not all hotels seams to prioritate cleaning.

The staff are even they really nice. Many people in Italy (or rome any way)are bad at english, and sometimes it can be hard to try to communicate with them. But this staff are good at english, and they are very helpful. I tried to find any mailbox to post my postcards, and asked several people near the termini station where I could post my postcards. But know one could tell me (not even the policemen I asked) - because no one I asked knew a single word on english.
So I went back to the hotel, and they told me how the postboxes looked like, and where I could find them. (hehe, yeah I know-stupid of me not to find the red mailboxes that was all around the station termini- but my point is-the people in rome are terrible at english, so it´s a good idea to stay at a hotel there they know english)

And no - people working at hotels in rome don´t necessarily speak english. I believe I tryed to book rooms in 4 other hotels, but not one of the staff at these hotels could english. They tried to mix some english words with italian - which is nice, I mean they really tried. But in a city that I had never been before, It felt important to have someone that knew the area that I could talk to.
of course - you could always talk to the turist information...if you have time and don´t bother to have to stand in line for a while...

This is a nice hotel - definitely worth the money! I don´t believe any one that is looking for a 3 stars hotel are going to be disappointed at this hotel and its staff.

When I get back to rome (and I will beacuse I throw a coint fontana di trevi...) I will definitely come back to this nice hotel...

// M.D at room 209

The Hotel Contilia has an excellant location 2 blocks from the Rome Termini train station. The room was wallpapered in damask. The room was spotlessly clean, large and comfortable.
Continenal breakfast was good with croissants, juice, cereal, coffee and more. I felt safe in the area which has greatly improved in the last several years. Being two blocks from the metro made getting around Rome very easy. I will stay there again.