No w/c service. No shuttle service downtown and the buses that run by the hotel run about every 40 minutes or later. For three adults they put us in a small room with the refrigerator blocked by one bed. The toilet tank leaked for three days. The TV did not work for 4 nights and five days. I was bitten between 10-15 times by bugs while I slept. For a supposed 4 star hotel, I was not impressed. When I wanted to check out, they could not help me find another hotel and as to a discount, they stated that whomever I made the reservation with I had to talk to. When I got home, I did just that, they contacted the hotel and the hotel would not even give me a discount. It's lucky that my 73 y/o father did not slip and fall in the water on the bathroom floor. This review would not have been so bad if they had attempted to work with us. Also, the advertised picture of the room was much bigger then it actually was.

The hotel is tired, the staff are unfriendly, the breakfast was terrible - barely heated scrambled egg and tinned fruit that fizzed. The coffee comes from a press button machine (but was actually ok).

The water in the shower was lukewarm (complaints didn't change the situation) and a hot bath was only a dream (although there was a bathtub). After driving overnight from London in a coach, a hot bath may have soothed how I feel about the hotel, but really I don' think so.

I like a hard mattress but these mattresses made my muscles feel like they had been crushed. The room decor is old and tired and two of our group had to move because of ants in their rooms.

The weather last week in Rome was pretty hot but we were told it was "too early" for the aircon to be switched on! Consequently we had to sleep with the window open and it was noisy outside as we were on the restaurant side. Coming into the room in the day time wasn't comfortable as it was really hot - the one afternoon we stayed at the hotel we had to go outside under a tree to keep cool.

The pool wasn't open last week - again "too early" I suppose. Anyone who was in Rome last week knows it was really hot.

Apparently the evening meal was cold the night our coach arrived - those who ate there (first and only time) were told that "Italians don't like their food hot". Well no-one went back to the dining room again the whole week - we all ate next door in the shopping centre.

Find somewhere else - this hotel just isn't worth it - and it is rated 4 star!

Stopped At Aris Garden 19-04-200 to 22-04-2007
We arrived at the Hotel at a cost of 45€ from Da Vinci Airport . Quite a good location. No information in the Hotel, you me need to join a secret society to get information from the staff.
Lovely Outdoor Pool , but please dont dive in as theres no water in it, you may have to climb in and pretend to swim as if it was filled. I asked about the indoor pool , and was told " It was being refurbished" but I think It didn't exist realy. To get to the city of Rome a 10 Kilometre bur trip then a 20 Kilometre metro trip was required, so you were totally drained before you arrive in the city.
I advise that if you need more than 4 hours sleep per night forget this place as the staff were throughing beer crates and chairs and tables about ubtil 02-30 in the worning. I had to get up in the early hours several times to complain but felt I was totally wasting my time trying to speak to the moronic security staff, as they said " It was not the hotel stall", after I found out it was by watching from an upstair windon , so as well as being noisy and loud mouthed they were also liars.
I would advise anyone to give this place a miss, and try for a place closer to the city with better staff that were on Planet earth.
Geoff Barnett UK

We arrived early Sunday evening to find no chef on duty but an offer of a set meal (20 Euros) was made. Having travelled for many hours our party gratefully accepted this offer, not the best decision we have ever made.
The following evening several of our party gave the restaurant another go as we were assured there was a chef on duty. If anything the food was even worse. No choice at all, just a set (unappetising) 3 course meal. Needless to say none of us used the facilities again.
There is an excellent restaurant around the corner but be wary of ordering the Florentine steak as it will double the price of your bill! Several of my colleagues also recommend the restaurant in the local, nearby sports centre.
We found the hotel reception area to be dirty, and the staff unhelpful. I discovered on arriving home that my daughter had twice rung and asked for a message to be passed to us. We never received these messages.
I had read mixed reviews of the hotel before arriving but was unprepared for the lack of advertised faciliites. The bar was rarely open and the indoor pool was "not working" a phrase heard regularly in answer to all queries.
The hotel is in a lovely area and excellently placed for visiting Rome and the surrounding area but that is its only good point in my opinion. We were offered the excuse that we had arrived at the beginning of the season but this does not excuse poor choice of food or having drinks served in plastic beakers and cups and with plastic spoons for breakfast)
I thoroughly recommend visiting Rome and also the very interesting Ostia Antica but suggest you find an alternative base.