They used the excuse that there was water damage in one of the rooms and had to move those guest into our room. We requested a special room for our 25th and had made the reservations 4 months in advance..We were told it is a "small room" but that we look like such a romantic couple, that it would be perfect for us. This room was #307. The room was smaller than a bathroom suite we just had in Tuscany!!! We did everything not to be in that room other than to sleep for the night and get the heck out of there in the morning. The bathoom smelled of shower curtain mildew, the air conditioner leaked so bad we put water glasses out to catch the drips. Naturally we did not sleep because we kept hearing the drips. The bedspread was so thin, it looked like it was 20 years old. It felt like we were given the servants quarters. Needless to say, when they said they would "accommodate" the price, it was for the single room at full price of 200 Euro. The staff was rude when we checked out. They got our money, they really did not care. No taxi service can make it to the front of the hotel because of all the people traffic for the Fountain. Be prepared to walk with your luggage for about a block. Take our advise, there are better hotels out there for your hard earned money!!!
We tried contacting Public Relations at Hotel Fontana about this and have been ignored.
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