I will not even begin to go into much detail about the smallness of room 504 and the other three rooms shown to us. Size of the room is usually irrelevant in European hotels. I don't care about that, as long as it's clean and I have a place to open my suitcase, and sleep.
Well, in this room we could not even open our suitcase and the front door at the same time.. It was so bad it had us laughing uncontrollably as if this nightmarish room was on a skit from Saturday Night Live about small dirty European hotels.
Beside the tiny size of the room with no place to walk only room for the bed, It was the grime and filth evident that we could not tolerate in this room.
I have pretty low standards for moderately priced small hotels in Italy. However, I expect the standerds for cleanliness to be acceptable enough for a hotel that was $230.00 USD.
It was filthy, thick layer of grime on the telephone (see attached photos). The closet had black mold growing and a layer of dust on the wall. The bathroom shower stall had black mold, and the drain was scary dirty with grime and hair in the drain from previous guest.
The ceiling was moldy.
The airconditioning when put on blew out dirt.
The doors were dirty with filthy fingerprints from many previous guests.
It was so overall disgusting I was choking from mold in the air.
I don't except the standerd of cleanness to be as in a corporate chain hotel, but something that looks like the staff is doing their job besides making a bed and replacing the toilet paper between guests needs to be done in this hotel.
There was even hair on the night stand from the last guest.
I was pleasantly shocked at how responsive the front desk person was to our concerns, they were amazingly accommodating, kindly took our concerns very seriously, and apologetic for the filth. They allowed us to look at three other rooms for consideration to transfer to that was available. I was horrifying the condition of the others bathrooms and the rooms where dark and dingy not outside light in these rooms, two of them had no ceiling in the bathroom, Really no ceiling, you can see through to some ugly dirty open gird plastic thing to all the open grimly duct work and open holes into dirty vents. scary.
The front desk gentlemen graciously sugested we look look at the rooms in the owners other hotel Fontanella Borghese only few short streets, he called them and we left our luggage and walked to over to look at rooms they have available.
To our delight it was everything you would want and expected from a small European hotel. Thankfully this made it all better for us and had a lovely couple of nights in this hotel.
We agreed to transfer to that hotel and thrilled to have them physically do the transfer of our luggage for us, so when we checked into the other hotel our luggage was waiting for us in our clean room with a window, and some floor space to walk around and room to breathe, clean clotes and bathroom. The staff there was as wonderful and charming, personable and helpful, that is what makes these types of stays in small hotels in Europe lovely.
Go to the Hotel fontanella Borghese by the same owner if you want a quaint European hotel experience in this same neighborhood and price range.
Rooms are filthy.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We had the chance to read your message and we just wish to say that if the hotel was so horrible as you described it, there was no reason to sleep there not even for one night. Furthermore as the owner, as you write, is the same of hotel Fontanella Borghese (our siter hotel)is not possible that she ownes and manages her two hotels in a such different way.
We are glad anyway you had a pleasant stay at our sister hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.